GENERAL

WHAT IS ALLCANN?

AllCann provides seed to sale, clinics and dispensaries software to empower the cannabis industry to TRANSACT SAFELY, SECURELY, TRANSPARENTLY and REMAIN IN COMPLIANCE.

HOW DO I GET STARTED USING ALLCANN?

Simply visit the contact us page and one of our representatives will get in touch with you with regards to the on boarding process. The process can be simple or complex pending on your customization needs. As short conversation with one of our experts will help our understanding of what your requirements are.

HOW DOES MY DATA GET STORED?

We store your data safely and securely on site or via a cloud based solution. We provide the best software certificates and have the capabilities to do backups as frequently as needed. We aim to ensure you have access to all your data as needed even if your servers go down.

WILL THIS WORK ON MY MOBILE DEVICE?

Yes all of our systems are built with mobile responsive technology in mind.

IS IT AVAILABLE IN MY COUNTRY?

Today we are only servicing the United States in Canada. Further more we have the capability to customize our software to your facility / clinic or dispensaries needs.

OTHER QUESTIONS

WHAT ARE THE FEES INVOLVED?

As mentioned in the about section we come from the software development industry and we are flexible in our approach. We offer either a monthly paid fee with initial payment for installation and customizations, however we also offer a revenue share model. In this model we take a small percentage of sales and maintain and customize your system based on the agreement set.

WHAT STAGE OF CUSTOMER DO YOU WORK WITH?

Wether you are a start up in the industry or have been in the industry for 10+ years, we offer solutions that can be customized for any business model. We can customize your current system to work within our work flow, we can also adjust our system to fit into another software you might be using to ensure compliance with the government. Again our background is in software so we have the development team to support you and your companies growing needs.

HOW DO YOU ADJUST TO OUR COMPLIANCE NEEDS?

We can adjust the reporting in our software to however you need it to work. We can review your standard operating procedures your compliance requirements and draft up mock ups accordingly. We pride ourselves on finding out the best way to capture your work flow and needs.

CAN I HAVE MULTIPLE VERSIONS OF YOUR SOFTWARE

Yes our systems are customizable to however you need your workflow to be implemented.

TECHNICAL

WHAT PAYMENT GATEWAYS DO YOU SUPPORT?

We are currently integrated into shopify which accepts payments from a variety of different sources. You have the ability to utilize shopify for reporting however our system will also have the ability to customize reports based on the data shopify sends to us on the orders.

HOW SECURE IS THE SOFTWARE?

We have used the best practices available to encrypt the data and ensure your data is secured with the latest government requirements.

HOW DO I CANCEL MY ACCOUNT

We require 30 days notice to cancel your account with ALLCANN. We require that 30 day period so we can ensure your patient data gets transferred into a format suitable for you and then we deactivate your account.